Q: What is the Minimum Order Quantity (MOQ) for your dining chairs?

A: The MOQ for regular models is 20 units. For customized (OEM/ODM) models, the MOQ can be negotiated based on product complexity and customization requirements. Larger bulk purchases offer more significant price advantages.

Q: Do you support product customization? What aspects can be customized?

A: We provide full-process OEM/ODM customization services. Customizable items include: product design (e.g., size and structure adjustments), colors (fabric/metal finish colors), materials (fabric and chair leg materials), logo printing, and packaging design. We meet the personalized needs of different markets and projects.

Q: Which international quality standards do your products comply with? Are relevant certifications available?

A: Our dining chairs strictly adhere to international quality standards and hold ISO 9001 Quality Management System certification. For environmental friendliness, the products meet EU E1 Class, US CARB, and other environmental standards. For safety, they comply with European and American safety regulations such as ASTM and BS. Relevant certification reports are available for customer verification.

Q: What is the production lead time and delivery time for orders?

A: For in-stock regular models, the delivery time is 7-15 days. For bulk customized orders, the production lead time is 25-35 days. Expedited production and shipping services are available.

Q: What payment terms do you accept? Do you support letters of credit (L/C)?

A: We accept mainstream B2B payment terms, including T/T (Telegraphic Transfer: 30% advance payment + 70% payment before shipment), L/C (Letter of Credit), and D/P (Documents against Payment). Specific payment terms can be negotiated based on order value and cooperation mode to ensure fund security for both parties.

Q: Do you provide samples? What are the sample cost and lead time?

A: Samples are available. The cost for regular model samples is 1.5-2 times the unit price (including production and packaging costs). For customized samples, the cost is calculated based on customization complexity. The sample production lead time is 7-10 days. Sample fees can be deducted from subsequent bulk orders (upon reaching the agreed purchase volume).

Q: How are logistics and customs clearance arranged? Do you provide relevant documents?

A: We cooperate with long-term professional foreign trade logistics teams and offer multiple transportation methods such as sea freight and air freight, supporting terms like CIF (Cost, Insurance, and Freight) and DDP (Delivered Duty Paid). We provide a full set of customs clearance documents, including commercial invoices, packing lists, bills of lading, certificates of origin, and customs declarations. Familiar with the customs requirements of the European, Middle Eastern, and African markets, we ensure smooth customs clearance of goods.

Q: What is the product warranty period? What about after-sales service?

A: The product warranty period is 1 year. For non-human-induced quality issues (e.g., structural loosening, fabric cracking) within the warranty period, we provide free maintenance or replacement of parts. In case of damage during transportation or usage problems, customers can contact us at any time. We respond within 24 hours and provide professional solutions.

Q: Can your products adapt to special market needs (e.g., climate, aesthetics)?

A: With years of experience in the European, Middle Eastern, and African markets, we are familiar with the climate characteristics (e.g., high temperature and dryness) and aesthetic preferences (e.g., luxury style, large size, wear-resistant materials) of each region. We can optimize products accordingly (e.g., using sun-resistant and wear-resistant fabrics, rust-proof metal parts) to ensure they adapt to local usage scenarios.

Q: How to track orders and communicate during the process?

A: After order confirmation, a dedicated merchandiser will be assigned to provide one-on-one service. Real-time updates on production progress (raw material procurement, production processes, finished product inspection, shipment status) will be synchronized via email, WhatsApp, or other channels. Customers can query order dynamics at any time and resolve issues through quick communication.